Apple’s new iPad Pro started shipping mid-November, with thousands of units making their way to excited end users all over the world. There’s just one problem. A number of customers have been experiencing a fault in their shiny (very expensive) new toys, where the screen will randomly black out is non-responsive to input via touch or button.

Apple is aware of the problem, posting this support document on their website: https://support.apple.com/en-us/HT6671

The TLDR? Soft restart your new iPad Pro (^see link) and wait while we investigate. Ouch.